Privacy Policy

1. Introduction

OPS 360 AI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (company name, job title, phone number)
• Content you create within the platform (tasks, contacts, documents, messages)
• Payment information (processed securely by Stripe)
• Communications you send to us (support requests, feedback)

We automatically collect certain information, including:

• Device and browser information
• IP address and approximate location
• Usage data (features used, pages visited, actions taken)
• Log data (access times, error logs)

3. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Power AI features (Moegent) to provide personalized insights within your workspace
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity

4. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in operating our platform (hosting, payment processing, analytics)
• To comply with legal obligations, court orders, or lawful government requests
• To protect the rights, property, or safety of OPS 360 AI, our users, or the public
• In connection with a merger, acquisition, or sale of assets (with prior notice)

5. Data Security

We implement industry-standard security measures to protect your data, including encryption at rest and in transit (TLS 1.3), role-based access controls, regular security audits, and secure infrastructure. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your personal information.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Restrict or object to certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@ops360.io.

7. Cookies

We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings. Our platform does not respond to "Do Not Track" signals, but we limit tracking to what is necessary for providing and improving our services.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or compliance purposes. Backup copies may persist for up to 90 days before being automatically purged.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: